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Returns Policy

Shopping online is EASY, which is why we want to ensure that returns are just as easy!

Our team is always available to assist you with any purchase enquiries.

If you have any questions or would like to request a return or exchange, please call 1800 650 283 within 10 days of your receipt of order.

To return or exchange an item, follow these simple steps:

  1. Call our team of experts for assistance 1800 650 283

  2. You will receive an RMA (Return Material Authorisation) number for returns and exchanges in 2-5 business days.

  3. The item(s) must be returned in their original condition including the original packaging and all accessories.

    PLEASE NOTE: - The packaging must not have any markings.
    Returns missing accessories will be rejected.

  4. Write the RMA number only on the shipping label and NOT on the box.

Non-returnable items:

  • Software
  • Customised products
  • Media: Labels, ribbons, receipt paper, printheads, card stock, RFID tags.